Collection Operation Deputy Manager

Job description

• Assure that the Collection Operation Unit's activities run in line with the company's policies.
• Complete and deliver on all operation support responsibilities for other units and teams in the Collection Department.
• Develop, monitor, and improve policies, and procedures, as well as performance and system.

In detail

1. Collection activities

- Actively monitor Performance of phone collection team, have a plan to work with Supervisors and Team Leaders to accomplish targets.

- Ensure all customer complaints are controlled, handled ly, rectified and have a comprehensive view from which to take timely actions in controlling the behavior of compliance staff.

- Create the most effective debt collection ideas based on different customer segments, debt groups, and so on.

2. Policies/procedures

- Ensure collection operations are carried out in accordance with approved regulations, policies, and procedures.

- Create, refine, and maintain the effectiveness of debt collection regulations, policies, and procedures.

3. System

- Participating in the development of new systems and projects that necessitate Collection collaboration.

- Collaborate with other departments to develop a good call system.

4. Recruitment/training

- Manage and follow up on recruitment, training, and motivation to help Collection Department achieve maximum efficiency.

- Provide team leaders/supervisor with orientation and training as needed.

- Assist in the development of plans to develop talented staff with related departments.

5. 3P Agency management

- Establish the cooperation with 3P Agency in the market

- Work and evaluate the efficient performance as well support to solve the issues related operation from 3P agency raising up

6. Collection Support

- The main point of contact for the Departments' inquiries on debt collection and support

- Ensure that the administration of the department's operations complies with approved regulations, policies and procedures

 - A Bachelor's degree or higher in Banking, Business or other related

 - At least 5 years of experience managing tasks related to Debt collection in financial company/bank including at least two years in management experience.

- Clearly understand the functions, tasks, and roles of Debt Collection in the Finance Company and develop the overall necessary and accurate consumer credit debt collection criteria.

- Having skills in leadership, teamwork and management (recruiting, training, mentoring, evaluating, motivating…)

- English proficiency required for the position

- Knowledge of Microsoft Office (Work, Excel, Power point)